E-Gov Workflow Platform – Large-Scale QA in the Public Sector
QA Lead / Test Manager for a complex e-government platform
QA leadership with a builder profile
Team leadership, test strategy, test management, automation collaboration, release steering, and deliberate use of AI to support test case and test data work.
8
QA team members led functionally
4
System domains covered
CI/CD
Automation handoff embedded in Jenkins and Bitbucket workflows
Public Sector
E-government delivery in a highly regulated environment
A large-scale e-government platform for digital files and process handling in public administration. Within this complex program, I was responsible for planning, steering, and evolving the entire quality assurance setup, raising QA maturity both operationally and methodologically.
My role
QA Lead / Test Manager / IT Consultant
Tech Stack
Playwright · Cucumber / Gherkin · Jenkins · Bitbucket
Challenge
The project ran in a highly complex public-sector environment with multiple clients, backend services, strong traceability requirements, and demanding release expectations. Quality had to be controlled not just through execution, but through risk-based test strategy, defect governance, test steering, and stakeholder reporting.
Solution
I built a structured test organization, led the QA team, and tightly connected test management, automatable test design, and KPI-based reporting with engineering, project leadership, and client stakeholders. I worked with Jira/Xray and Cucumber-based test assets, supported their handoff into Playwright implementation with developers, and embedded the resulting automation in Jenkins- and Bitbucket-supported delivery workflows. In addition, I used AI deliberately through prompt and context engineering to generate, expand, and plausibility-check test cases and test data faster. That turned quality into a controllable delivery capability with clear release readiness instead of a reactive bottleneck shortly before releases.
Project context
- Further development of a complex e-government platform for digital files and administrative case workflows
- End-to-end QA responsibility across Web Client, Outlook Client, Admin Client, and backend services
- Delivery in a public-sector environment with high expectations around quality, security, and auditability
Project scope
- Functional leadership of a QA team of up to 8 people
- Setup and steering of the full test management process
- Creation of test concepts and test strategies
- Structuring automatable test cases in Jira/Xray and Cucumber for developer handoff
- Planning, prioritization, and execution of release and regression testing
- Ownership of the defect management process
- Support for government-side test activities plus workshops and training sessions
- Coverage of accessibility and data protection requirements within the test scope
Impact
- Built a structured test organization inside a large e-government program
- Built a risk-based test strategy across multiple system domains
- Introduced and expanded Playwright- and Cucumber-based automation in close collaboration with development
- Established defect governance and KPI-based quality reporting
- Supported integration of automated tests into Jenkins and Bitbucket delivery workflows
- Used AI deliberately for test case and test data work through prompting and context engineering
- Owned release and regression steering in a complex public-sector environment
- Improved release stability through systematic quality steering
- Established test KPIs and reporting for leadership and stakeholders
- Covered accessibility and data protection requirements as part of the QA scope